Oracle Fusion CX Cloud

Gray Acumen helps organizations transform customer experiences through Oracle Fusion CX Cloud. We implement integrated marketing, sales, and service solutions that deliver personalized, data-driven interactions across the customer journey. Our approach enhances loyalty, drives engagement, and increases revenue by aligning your front-office functions with customer expectations—empowering your teams to build lasting relationships with deeper insights and smarter automation.

Oracle Fusion CX Cloud Modules

At Gray Acumen, we help organizations unlock the full potential of Oracle Fusion CX Cloud by implementing and optimizing key modules that enhance customer engagement, personalize experiences, and improve service delivery. Our deep expertise ensures smooth deployment, seamless integration, and ongoing support to drive long-term customer relationship transformation.

Commerce

Eloqua Marketing Automation

Filed Service

Fusion Service / B2C Service

Intelligent Advisor

Responsys Campaign Management

Sales Automation

Benefits of Our Oracle Fusion Utilities Cloud Solutions

At Gray Acumen, we provide customized Oracle Fusion Utilities Cloud solutions designed to modernize utility operations with enhanced efficiency, transparency, and flexibility. From optimizing asset management and workforce processes to elevating customer experiences and ensuring regulatory compliance, our solutions empower utilities to operate smoothly, deliver superior service, and achieve sustainable growth in a dynamic industry landscape.

Anytime, Anywhere Customer Insights

Access real-time customer data and analytics securely from any device or location to enhance engagement and service.

01.

Seamless Data Integration

Easily connect and unify customer information across CRM, marketing, sales, and service platforms for a 360-degree view.

02.

Role-Based Dashboards

Customize dashboards and reports to provide relevant insights tailored to sales, marketing, service teams, and leadership.

03.

Intuitive User Experience

Leverage modern, interactive interfaces that simplify customer data exploration and improve team productivity.

04.

Scalable Cloud Platform

Built on Oracle’s secure, scalable cloud infrastructure to support growing customer data and evolving business needs.

05.

Real-Time Analytics & Alerts

Use real-time analytics and intelligent alerts to monitor customer interactions, identify opportunities, and resolve issues proactively.

06.